Seven steps to more effective design

Take a look at how our unique approach to problem-solving and UX design can boost your business.

By Zoe Lester

Our best practice design process

1. Comparative research
Comparisons are good. They let us explore how other people have approached challenges, what works, and what doesn’t. Before we start any project, we look at a range of existing designs to similar problems. Then we draw up an initial framework and highlight the things that were missing. We add in the unique needs for the specific project, and include elements we have not seen elsewhere. Finally, we look at the added layer of the visual design and keep that inline with any existing style or brand guidelines.

2. User research
Once we’ve got a sense of the problem, we look at how our design would be implemented and the people that will use it. Talking to users and understanding their needs is crucial – and we go guerrilla style and get out there meeting people. We’ll visit stores, talk to managers and customers and get a real sense of who we designing for.

3. Initial sketches
Next we develop initial sketches and integrate the complex needs that were uncovered during the research phases. At this stage, we are able to understand the size of the project and what’s possible in the set timescale. We identify where time could be of most use and which challenges are integral to the functionality of the application or service.

4. User stories
User stories put requirements into context and help us make judgments about the core challenges to be resolved. They also give us a frame of reference to evaluate our work and make sure we tick all user needs.

5. Iterative process
Weekly client meetings let us show progress, respond to the points discussed the previous week, and make changes if desired. This iterative approach reassures clients that we’re on target and producing something they want, and it reduces project risk.

6. UX and visual design collaboration
Our interactive workflow builds incrementally on the visual design and UX. We initially use hand drawn and whiteboard sketches, as these are quick and easy to develop. From here, we develop initial designs in Sketch, a great platform for designing web applications and sharing assets. Sketch assets can be used to build a rapid Axure prototype, which helps to eliminate ambiguities and improve functionality ahead of the perfected visuals.

7. Outside eyes
We work to tight deadlines, at a rapid pace, so it’s important to get a fresh pair of eyes to sense check our work. This is crucial not just to test ease of use and understanding, but also for proof-reading.

These steps show how we generally run projects. However, every project is different and there may be times some of the steps aren’t relevant, or extra steps are required. The important thing is flexibility and a close working relationship. We will adapt processes to meet our clients’ needs, and liaise closely throughout the design process. This helps to ensure our clients are happy with our work, know what they’re going to receive, and where our time is being spent.

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Get in touch to see how we can your help your business. Call us on 020 3515 1030 or email us at

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