We make

Retailers bloom

Hello. We’re Newt, a boutique Service Design agency.

We design digital and omnichannel experiences that boost your company’s sales, increase conversions and build customer satisfaction.

OUR APPROACH

We put your customers at the heart of the solution, streamlining customer journeys and creating experiences that transform customer growth and set you apart from the competition.

OUR SECRET SAUCE

Our team of thinkers and doers combine the expertise of a big consultancy with the flexibility of a personal service, so you get the best of both worlds under one roof.

We help you

  • Grow your retail sales

  • Increase conversions

  • Drive customer satisfaction

  • Build customer loyalty

  • Reduce cost of sales & service

The newt difference

  • Small, fast & flexible

  • Creative & pragmatic

  • Tailored expertise

  • Proven approach

  • Exceptional service

“Newt’s analysis of our customers’ needs was powerful and adeptly handled via a rigorous, fully audited and traceable study.”

SIMON ELLACOTT
HEAD OF CUSTOMER STRATEGY

tesco-logo-light

OUR SERVICES

SERVICE DESIGN

Align touch points across channels and deliver brilliant service experiences.

USER EXPERIENCE
DESIGN

Turn the complex into the beautifully simple with elegant experience design.

CUSTOMER JOURNEY MAPPING

Use the power of Customer Journey Mapping to uncover new opportunities.

CUSTOMER RESEARCH

Shorten development lifecycles and uncover critical customer perspectives.

DIGITAL INNOVATION

Supercharge your thinking and discover new routes to digital success.

CREATIVE TECHNOLOGY

Give your customers connected digital experiences for today and tomorrow.

OUR CLIENTS

“Newt landed quickly, bringing highly skilled and passionate resources with deep industry knowledge.”

CHARLOTTE FAIRBAIRN
HEAD OF DIGITAL

OUR THINKING

Keep up momentum.
What to do after
your Customer
Journey Map

AMANDA SALTER
STRATEGY DIRECTOR

Five effective
ways to boost
employee engagement

PHIL BONHARD
DESIGN DIRECTOR

How to create
product tours
that people love

ALESSIA ROMANO
JUNIOR UX STRATEGIST

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LET’S GET TOGETHER

Interested in finding out more?
Drop us a line, we’d love to hear from you!